2021-06-25 09:54:41
> Stripe runs on written long-form documents in a way that I haven’t seen before. So that means somebody can go deep, (…) and then distill it back out to everybody else. (...) Engineers, partnerships, PMs, everybody is producing documents. (...) The best ideas come through, not just the loudest voices. It helps facilitate the flow of information in a world where we’re increasingly remote.
> We expect every product manager to be actively talking with customers and really spending a lot of time understanding customers. But it’s not just a product management thing. Engineers are expected to be talking with customers as well. So a lot of the time, you’re starting from an actual user need that an actual person has expressed to you directly.
> The product shaping document will come at it from the perspective of a user. (...) These documents are basically walking through someone’s experience, and there are curl commands here and there showing how everything is done via an API at each step. They play the role that mocks or wireframes might play in a consumer product UI.
> We talk a lot about building multi-decade abstractions. I personally like to think 10 to 30 years to get out of the three- to five-year mode, but generally here people do say “multi-decade” a lot. (...) Stripe, if nothing else, is a long-term bet on the internet and globalization: commerce moving to the internet. Those are multi-decade trends inherently.
> It is not just the ability to work with engineers but also empathy for how the developers are using our infrastructure to build their systems. (…) Whatever the domain — whether it’s music or something else — if you spend the time and you put a lot of thought into appreciating something, teasing apart what makes it great, and building a thoughtful, opinionated perspective, that’s taste.
https://newsletter.bringthedonuts.com/p/building-products-at-stripe
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