​​Global Head of Community (Avalanche) REMOTE / FULL-TIME Wh | Work’n’Crypto

​​Global Head of Community (Avalanche)

REMOTE / FULL-TIME

What you will do:
◦ Collaborate with creative and operational teams to align Ava Labs’ core objectives with regional community engagement strategy
◦ Develop clear roadmaps for 20+ regional community managers and their communities
◦ Review current processes and develop a plan of action to improve workflows for all aspects of community
◦ Create and implement KPIs and executive reporting metrics for channel growth and engagement
◦ Develop and lead regional strategies for community engagement, including collaboration with regional partners
◦ Develop and lead community engagement programs such as; educational co-marketing campaigns, meetups, university collaborations and/or other community discussion forums
◦ Guide regional community management teams to develop and execute strategies on Telegram, Discord, Twitter and other region-specific community platforms (WeChat, Kakao, etc.)
◦ Design onboarding experiences that will captivate and retain our regional audiences
◦ Stay up to speed on native processes and lingo pertaining to various crypto communities (NFTs, GameFi, DeFi, etc.)
◦ Create standard operating procedures to act as a facilitator and mediator for the community
◦ Analyze and leverage quantitative and qualitative data to continuously optimize the strategy

What will you bring:
◦ Bachelor's degree
◦ 10+ years professional experience in Marketing, Product or Community Management
◦ 3+ years experience managing teams of 10 or more teammates - experience leading global, distributed teams preferred.
◦ Strong understanding of differences in community growth strategy for Web3 vs. Web2
◦ Experience with scaled customer support operations
◦ Advanced knowledge of Discord, Twitter, Telegram and other community forums
◦ Social media management tools (i.e. SproutSocial, Hubspot, Intercom, etc.)
◦ Community management tools (i.e. comBot, Shieldy, etc.)
◦ Strong knowledge and passion for blockchain technology/products
◦ Track record of success in launching large-scale community programs
◦ Expertise in ambassador programs, localization, metrics/KPIs, reporting, workflow design, procedural optimization, or partnership management
◦ Experience integrating metrics from daily tools with automated reporting dashboards is a plus

#Avalanche