2022-01-12 15:13:00
15 Perfect phrases for conflict resolution at work (and those to avoid)
#1 ‘Let’s take a break and get back to this issue when we’ve thought about it and cooled down a bit’
#2 ‘Help me understand where you’re coming from’
#3 ‘Thank you for being honest with me’
#4 ‘How can I support you?’
#5 ‘What I heard you say is… Did I get that right?’
#6 ‘When you said/did that, I felt…’
#7 ‘I agree with you on…’
#8 ‘Let’s work on this problem together’
#9 ‘I see how I’ve contributed to the problem’
#10 ‘I’m sorry’
#11 ‘What do you suggest we do about this?’
#12 ‘Let’s see how we can prevent this from happening in the future’
#13 ‘I hear your point, but I have a different view’
#14 ‘Agree to disagree?’
#15 ‘I recognize your hard work…’
PSY for everyday
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