CUSTOMER SUPPORT SPECIALIST Формат: #удаленка Занятость: Полн | xCareers: Digital Jobs - работа, вакансии, фриланс, курсы

CUSTOMER SUPPORT SPECIALIST

Формат: #удаленка
Занятость: Полная
Опыт: от 1 года
Язык: #английский (upper intermediate or advanced)
Зарплата: От 1000$ (в фиате или крипте)
Компания: Step.App
Отрасль: Blockchain Startup

Step App is the next joint frontier in the metaverse and GameFi market, and an embodiment of physical experiences tied with the metaverse. We are developing innovative ideas in the field of blockchain technology, Web3, and game development. We have a flat organisational structure, and we give our team members as much autonomy and responsibility as possible, as we believe this is the best way to get the best results. We appreciate teamwork, open feedback, exchange experiences and support the launch of new initiatives, projects and ideas of each other.

Требования:

- Excellent written and verbal English skills (B2-C1)
- 1,5+ years in fintech or crypto
- 1,5+ years in customer service
- Previous experience with Intercom
- Discipline
- Politeness and a customer-oriented attitude
- Understanding of professional slang
- Lack of formalism in writing
- As a plus: Any additional languages, Experience in tech support, Experience working with Trello/Asana

Обязанности:

- Communication with users via Intercom
- SLA management (multi-level SLA, current min response time — 5 min)
- Client support
- Immersion into other company’s products (at first — Step.app)
- Trying out the company’s products and being aware of its development
- Bug tracking in Jira/ClickUp

Условия:

- Possibility to choose preferable working hours (8 AM-5 PM, 5 PM-2 AM, 1 AM-9 AM UTC)
- Working with an international team of world-class professionals on exciting and challenging projects
- Unlimited paid time off
- Fully remote job
- Lack of bureaucracy
- Annual salary review
- Great career development opportunities

Откликнуться: @lanast24

#crypto #blockchain #fintech #поддержкa
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