How Common Are Online Returns? Inditex, headed by its flagship brand Zara,
has decided to try to curb online returns, and it is
not the only company that is starting to take steps towards this end
The Spanish textile giant has started to charge
1.95 euros to customers who want to
return their order online, unless they take it to a store.
This measure is being applied in some thirty markets, including European markets such as the United Kingdom and Germany.One of the reasons for trying to reduce these returns, whose volume has
increased as a result of the growth in online shopping that began during the pandemic, is the
high economic cost they entail, but also their environmental impact and
logistical implications
