Conflict has many arenas. It happens at home, the office, the family table.
It’s smart to have some phrases in your quiver that can aid you in conflict resolution in the workplace, at home, or any other arena. The phrases below, offered by experts, all work to acknowledge feelings, ensure people feel heard, and let them know that you want to assist them with an issue, not brush it under the rug.
“I really appreciate you being willing to discuss this.”
“Tell me one little thing I can do to help right now.”
“I can see you’re upset.”
“Let’s clarify …”
“I’m happy to talk about it, as long as we play cards afterwards.”
“I hear that’s important to you. I’m asking you to consider my perspective.”
“I want us to talk even though things might not get resolved.”
“I bet we can agree on three things.”
“That was your experience, not mine, and I can’t say it was wrong.”
“I can do better.”
“I feel something is weird. I just want to talk about it. Would now be okay?”
PSY for everyday
