2022-05-01 11:40:38
Добрый день! Для тех, кто находится в Армении и ищет работу в IT:
Technical Support Engineer (enterprise products with English language).
SUMMARY:
Our support engineers work within a team of technical specialists focused on resolving our customer technical issues via email, phone and live troubleshooting sessions, guaranteeing smooth experience with Netwrix products.
WHAT YOU WILL BE RESPONSIBLE FOR:
•Providing technical support and implementation assistance to existing and evaluating customers;
•Assisting Sales teams with technical issues that come up during the pre-sale phase;
•Working with the ticket tracking system (open, update and close support tickets);
•Answering phone calls from customers; arranging remote troubleshooting sessions;
•Communicating the issues to the next level for further resolution if needed;
•Assisting your teammates and other colleagues on the topics within your area of expertise;
•Contributing to the product development based on the customer feedback;
Managing your own testing lab.
WHAT WE EXPECT FROM YOU:
•IT background or strong addiction to IT;
•English – Upper-Intermediate or higher level;
•Excellent verbal and written communication skills;
•Customer service-oriented nature, desire to help people;
•Logical and analytical skills;
•Patience in problem solving and troubleshooting;
•Passion in learning new software and technologies, constantly improving your skills through trainings and self-education.
WHAT WOULD BE A PLUS:
•French – Upper-Intermediate or higher level;
•Basic knowledge of PowerShell and SQL;
•Troubleshooting skills (reading logs, building reports, testing)
•Knowledge of general Windows administration;
•Experience with Active Directory, SharePoint, IIS, networking.
WHAT WE OFFER:
•Access to team’s lab resources and a personal virtual testing environment from the start date;
•Comprehensive onboarding program that includes trainings on Netwrix products and related systems;
•Employment according to the Labor Code of Armenia;
•Competitive compensation depending on experience and skills;
•Challenging projects and a variety of tasks;
•Upbeat working environment;
•Opportunities for professional growth and promotion;
•Free corporate English classes;
•Remote work.
От себя добавлю:
+Официальное трудоустройство на юрлицо Армении
+Зп от 1000$ в местной валюте
+Крупная американская компания
+Карьерный рост, обучение на первых этапах работы
+Очень дружный коллектив :)
Пишите в ЛС, можно несколько слов о себе (опыт в IT, знание английского) @ansmi26
267 views08:40
Р
