2023-04-25 11:00:07
Head of Client Technical SupportRemote workAbout the Company:A growing international fintech company with a 20-year pedigree, that provides a unified enterprise software solution for investment, general and partnership accounting and analysis.
Clients — single and multi-family offices, fund administrators, private equity firms, and hedge funds located in 25 countries.
Distributed team
Company has offices in Canada and Dubai
What you will be responsible for: — Develop, manage, train and mentor the Client Technical Support team and company’s third party technical partners.
— Determine root cause of issues and communicate appropriately to internal (R&D team) and external clients in a timely manner (per client SLA’s).
— Follow up with clients to fix any technical issues with the product and of identified areas of improvement as well as proactively monitor client installations for any kind of technical issues, performance degradation and provide feedback to clients and to the R&D team.
More info
Apply to julia@new.hr
2.4K views08:00